Frequently Asked Questions

Yes, we ship to most countries through FedEx. Click here for a complete list of countries. International orders are subject to customs duties and fees. This is included in the shipping cost and will be clearly displayed during checkout. Skedouche prepays all duties and taxes and no further action is needed on your part after the order is placed.

We ship our products exclusively through FedEx. However, if you are shipping to a PO Box or APO/FPO address, your package will ship through the United States Postal Service. When checking out, you will be shown the available shipping methods along with their cost and approximate date of delivery.

In the checkout process you will be shown a list of shipping methods with an approximate date of delivery. You can select the method that you need in order to get your products by a certain date. Please be aware that your order can take up to 24 hours to process. This is reflected in the estimated date of delivery. If you have any questions about whether or not your package will arrive in time, please contact us.

All orders will be processed for shipping within 24 hours unless stated otherwise during the checkout process.

Some email providers mark our confirmation emails as spam or block them completely. You can check your spam folder to see if the email arrived there. If you are not able to find it there you can contact us and we can confirm that the order was placed.

Our orders are usually shipped out within one business day. For USPS Priority mail, most orders are delivered 2-3 days after processing. Some orders can take up to a week. For FedEx, the shipping duration depends on the type of service you selected. Please track your FedEx package using the tracking number provided in your shipping confirmation email. Please note that for USPS packages, the tracking number provided is a Delivery Confirmation Number, and often times does not give an accurate status of the package. Often times it will say "Electronic Shipping Info Received" until the package is delivered. Please also check with your local Post Office. It is common for them to hold the package in their facilities if the package could not be delivered. If you order seems like it's taking more time than normal, please contact us

Yes - for orders shipped through FedEx you can track your package using the tracking number provided in your shipping confirmation email. Orders shipped using USPS Priority Mail or Express Mail are trackable using the Delivery Confirmation number provided in your order confiramation email. However, this is often times misleading and will say "Electronic Shipping Info Received" until the package is delivered.

Make sure you copied the entire tracking number from your confirmation email. For USPS orders, it can take up to 24 hours for the post office to recognize a tracking number in their system.

Yes, your package was shipped. The USPS system will often display this status until the package is delivered. The number that was provided in your confirmation email is a Delivery Confirmation Number and is not a fully-functional tracking number.

Notify us immediately. If we sent you the wrong product or a defective product, we will arrange for an exchange.

If you made a mistake on your order or would just like to change something, please contact us immediately and let us know. If your order has not been shipped out yet, we should be able to make the change(s) for you. Please include the order number (if you have it), the email address used for the order, and what you would like changed.

If the order has not been processed for shipping, then it can be canceled for a full refund. If the order has been shipped, it cannot be canceled. However, it can be returned for a full refund upon delivery. Please contact us to arrange the return.

Yes - please refer to the returns page for more information. We offer free returns and free exchanges (restrictions apply).

Yes - please refer to the returns page for more information. We offer free returns and free exchanges (restrictions apply).

We ship to all military addresses. Please make sure you address your mail properly so it will be routed through the military mail system. Military addresses must show the grade, full name with middle name or initial, and PSC number, unit number, or ship name. Enter the city name as "APO " or "FPO," and the state with "AA," "AE," or "AP," and use the military zipcode. Regardless of the country you are stationed in, the country you should always select is United States. Entering a foreign country will only delay your package. You can enter your grade, first name, and middle initial in the First Name field. Organization name should be included if you have it; however, it is not always used for certain types of forces. Unit number is a four digit number assigned to some units, but not all. Where assigned, it should always be used. Soldiers will have notified friends and family if they have one assigned. Our system only accepts a five digit zipcode. Do not enter the additional 4 digits.

Yes - please call (571) 449-2600 for sales and support. You can also contact us via email with any questions you may have.

Sometimes packages get lost in the mail. For FedEx packages, please track your package using the tracking number provided in your shipment confirmation email. If the status is "DELIVERED" and you have not received it, please contact us immediately. For USPS packages, please track your package using the Delivery Confirmation Number found in your shipment confirmation email. If the status says "DELIVERED" and you have not received it, then it may be lost. Contact your local post office immediately to find out where it was delivered to. If they cannot locate it, please contact us.

Sometimes packages get lost in the mail. First track your package using the Delivery Confirmation Number or Tracking Number provided in your confirmation email. If the status says "Delivered" and you have not received it, then it may be lost. For USPS packages, contact your local post office immediately to find out where it was delivered to. If they cannot locate it, please contact us.

Please contact us immediately. We will find a way to work it out!

All of our sweaters are Dry Clean Only!

Sometimes the banks will post both the authorization transaction and the debit transaction. When Skedouche takes your credit card, it first validates it with a verification service. If it passes the validation, then it is charged with the amount of the transaction. Sometimes the banks will post both, so it looks like you paid twice for your items. Usually the authorization transaction is removed within 24 hours. You can also contact your bank directly to verify only one transaction was processed. Contact us if you have any questions.

Our warehouse is located in Herndon, Virginia, about 2 miles away from the FedEx World Service Center in Dulles.

Yes! Please contact us directly before purchasing your items. We will adjust your account settings so that you can select "Local Pickup" at checkout.

Please use the password reset.

During the Holiday season, we do not receive any new shipments. Once a size or product run out, they are gone! If you want to see a product come back for the next year, let us know!

Kendra Joy is the Official Photographer for Skedouche. She takes fantastic pictures for us and we highly recommend her! Her website is kendrajoyphotography.com and you can send her an email at kendra@kendrajoyphotography.com.